1win Kenya Privacy Policy

This Privacy Policy establishes comprehensive data protection standards for 1win users engaging in sports betting and casino gaming activities through 1winkenya.co.ke. Our privacy framework ensures strict adherence to Kenya's Data Protection Act, 2019, regulations established by the Betting Control and Licensing Board, and industry best practices for safeguarding personal information in the gambling sector.

This policy governs all data processing activities related to your use of 1win gaming services within Kenya's jurisdiction.

Personal Data Collection Framework

1win implements structured data collection processes essential for delivering secure sports betting and casino gaming services while maintaining regulatory compliance:

User Identity Documentation

We collect comprehensive identification information including your complete legal name, Kenyan national identification number, passport details for non-citizens, and current residential address within Kenya. This information undergoes verification through authorized government databases to ensure compliance with Know Your Customer requirements mandated by Kenyan financial regulations.

Communication and Contact Information

• Primary email address for account communications and security notifications
• Mobile telephone number registered with Kenyan telecommunications providers
• Language preferences for platform communications (English or Kiswahili)
• Alternative contact methods for account recovery and emergency communications

Financial Transaction Records

• M-Pesa mobile money account details for instant payment processing
• Airtel Money wallet information for alternative payment options
• Banking details from licensed Kenyan financial institutions
• Complete transaction histories including deposits, withdrawals, and transfer records

Gaming Activity Documentation

We monitor and record your sports betting preferences, casino game selections, wagering amounts, and session patterns to personalize your gaming experience and ensure responsible gambling compliance. This includes tracking your preferences for local Kenyan sports leagues, international tournaments, and various casino game categories.

Legal Basis for Data Processing

1win processes personal information under specific legal grounds established by Kenyan data protection legislation:

Contractual Performance Requirements

Processing personal data is necessary to fulfill our contractual obligations for providing sports betting and casino gaming services, including account management, payment processing, and customer support delivery.

Legal Compliance Obligations

• Meeting requirements under the Betting Control and Licensing Board Act
• Compliance with anti-money laundering regulations administered by the Financial Reporting Centre
• Fulfilling tax reporting obligations to the Kenya Revenue Authority
• Maintaining records for regulatory inspections and audit requirements

Legitimate Business Interests

We process data for fraud prevention, platform security enhancement, service improvement, and marketing activities where these interests do not override your fundamental privacy rights under Kenyan law.

Data Usage and Processing Activities

1win utilizes collected information for specific purposes directly related to sports betting and casino gaming operations:

Service Delivery and Platform Operations

• Facilitating secure user authentication and account access management
• Processing financial transactions through authorized Kenyan payment systems
• Delivering personalized gaming content and relevant promotional offers
• Providing multilingual customer support in English and Kiswahili languages

Security and Risk Management

Your information enables advanced security systems that detect fraudulent activities, prevent unauthorized account access, and identify suspicious betting patterns that may indicate problem gambling or criminal activity.

Regulatory Reporting and Compliance

Personal data supports mandatory reporting to Kenyan regulatory authorities, including suspicious transaction reports to the Financial Reporting Centre, licensing compliance documentation for the Betting Control and Licensing Board, and tax reporting to the Kenya Revenue Authority.

Information Storage and Security Measures

1win implements comprehensive security infrastructure protecting your personal information against unauthorized access, modification, or disclosure:

Technical Security Infrastructure

All data transmissions utilize advanced encryption protocols including 256-bit SSL encryption for communications between your device and our servers. Our security architecture includes multiple firewall layers, intrusion detection systems, and real-time monitoring capabilities designed to prevent cyber attacks and unauthorized access attempts.

Physical Security Controls

• Secure data centers with biometric access controls and 24/7 surveillance systems
• Environmental controls ensuring optimal server conditions and data integrity
• Redundant backup systems preventing data loss due to hardware failures
• Geographic distribution of data storage facilities enhancing system resilience

Administrative Security Measures

Strict access control policies limit employee access to personal information based on job requirements. All access activities are logged and regularly audited to ensure compliance with internal security policies and Kenyan data protection requirements.

Data Sharing and Third-Party Disclosures

1win maintains restrictive data sharing policies, disclosing personal information only to authorized parties for legitimate purposes:

Regulatory Authority Disclosures

• Betting Control and Licensing Board for license compliance monitoring and investigations
• Financial Reporting Centre for anti-money laundering and terrorism financing prevention
• Kenya Revenue Authority for taxation compliance and audit purposes
• Law enforcement agencies through proper legal channels and judicial orders

Essential Service Provider Partnerships

Limited personal information is shared with authorized service providers including M-Pesa and Airtel Money for payment processing, identity verification services accessing Kenyan government databases, and licensed gaming software providers ensuring fair play standards.

International Transfer Protections

When business operations require international data transfers, 1win implements adequate safeguards including contractual protections, regular compliance monitoring, and immediate breach notification procedures to protect Kenyan users' privacy rights.

User Rights Under Kenyan Data Protection Law

The Data Protection Act of Kenya establishes comprehensive rights that 1win fully supports through accessible procedures:

Access and Information Rights

You have the right to obtain detailed information about personal data we process, including data sources, processing purposes, recipient categories, and retention periods. Requests are processed within statutory timeframes with comprehensive documentation provided.

Rectification and Update Rights

• Correction of inaccurate or incomplete personal information
• Updates to contact information and preference settings
• Modification of communication preferences and marketing consent
• Amendment of financial information for payment processing accuracy

Data Portability and Erasure Rights

Subject to regulatory retention requirements, you can request personal data in portable formats or complete deletion from our systems. These rights are balanced with legal obligations under Kenyan gambling regulations requiring certain data retention for compliance purposes.

Data Retention and Lifecycle Management

1win maintains personal information according to legal requirements and operational necessities:

Active Account Data Retention

• User profile information maintained throughout active account periods
• Transaction records preserved for seven years as required by Kenyan financial legislation
• Gaming activity logs retained for responsible gambling monitoring and statistical analysis
• Communication histories stored for customer service quality assurance and dispute resolution

Post-Account Closure Procedures

Following account termination, certain information remains archived for regulatory compliance periods mandated by the Betting Control and Licensing Board. Data is anonymized where possible while maintaining audit trail integrity for legal requirements.

Marketing Communications and Consent

1win respects your communication preferences while providing relevant information about sports betting opportunities and casino gaming promotions:

Consent-Based Marketing Framework

• Explicit opt-in requirements for promotional email communications
• SMS marketing consent through clear authorization processes
• Granular control over communication types and frequency preferences
• Simple unsubscribe mechanisms honoring consent withdrawal immediately

Essential Communications

Account security notifications, transaction confirmations, and regulatory compliance communications are sent based on legitimate business interests regardless of marketing preferences, ensuring platform security and legal compliance.

Responsible Gaming Data Usage

1win utilizes personal information to support responsible gaming initiatives mandated by Kenyan gambling regulations:

Problem Gambling Detection

Gaming behavior analysis helps identify patterns indicating potential gambling problems, enabling proactive intervention measures including spending limit recommendations, session duration notifications, and professional counseling referrals through partnerships with Kenyan addiction support organizations.

Self-Exclusion Support Systems

• Personal data integration with Kenya's national self-exclusion database
• Automated detection systems preventing excluded individuals from accessing services
• Family member notification systems for users requesting additional support
• Professional treatment provider referrals and ongoing support coordination

Cross-Border Data Processing

While 1win primarily operates within Kenya, certain technical operations may involve international data processing:

International Transfer Safeguards

• Adequacy decisions ensuring equivalent protection standards in destination countries
• Standard contractual clauses with international partners processing Kenyan user data
• Regular compliance audits of international processing activities
• Immediate incident notification procedures for security breaches affecting Kenyan data

Privacy Policy Updates and Communication

1win maintains current privacy practices through regular policy reviews reflecting legal changes and technological developments:

Update Notification Methods

• Direct email notifications highlighting significant policy modifications
• Platform announcements displayed during user login sessions
• SMS alerts for critical privacy updates requiring immediate user attention
• Comprehensive change documentation available through customer support channels

Contact Information for Privacy Matters

For privacy-related inquiries, data protection concerns, or assistance with exercising your rights under Kenyan law:

Data Protection Officer: privacy@1winkenya.co.ke
Postal Address: 1win Kenya Privacy Department, [Business Address], Nairobi, Kenya
Office Hours: Monday through Friday, 9:00 AM to 6:00 PM EAT

Our privacy specialists provide expert guidance on data protection rights, complaint procedures, and technical assistance for privacy-related platform features, ensuring full compliance with your privacy expectations and Kenyan legal requirements.

This Privacy Policy was last updated on October 2, 2025, reflecting current Kenyan data protection legislation and gambling industry regulatory developments.